Discovery Questions

Questions to uncover workflow reality before proposing software.

Customer Workflow

• What happens before this task starts?
• Who owns the handoff?
• What records are updated manually?
• Where do errors usually appear?

Technical Context

• Which systems are authoritative?
• Which APIs are available?
• Which credentials or approvals are needed?
• What would make a prototype credible?

Related

• Field Patterns
• Customer Delivery Playbook